1. Introduction
This site is operated by an independent Maxis Authorised Reseller. We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or submit an enquiry.
2. Information We Collect
We may collect the following personal data from you:
- Full name
- Phone number / WhatsApp number
- Email address
- Home or business address (for service coverage checks)
- Current internet service provider (e.g., Unifi, TIME)
- Service preferences (Home Fibre or Business Fibre plan selections)
3. How We Collect Your Data
We collect your personal data through:
- Contact and sign-up forms on this Site
- WhatsApp enquiries initiated by you
- Cookies and analytics tools (e.g., Google Analytics, Google Tag Manager)
4. Why We Collect Your Data
Your personal data is collected and used for the following purposes:
- To process your enquiry or application for Maxis services
- To contact you regarding your selected plan or promotion
- To verify your eligibility for offers and promotions
- To refer your application to Maxis Berhad or its authorised channels
- To send you updates on new plans, promotions, or service information (with your consent)
- To comply with legal or regulatory obligations
5. How We Share Your Data
We may share your personal data with:
- Maxis Berhad — to process your service application
- Our internal sales team — to follow up on your enquiry
- Third-party service providers — such as WhatsApp, Google (for analytics and advertising)
We do not sell, rent, or trade your personal data to any unrelated third parties.
6. Cookies & Tracking
Our Site uses cookies and third-party tools including:
- Google Tag Manager — to manage website tracking
- Google Analytics — to understand visitor behaviour
- Google Ads — to measure ad performance
You may disable cookies via your browser settings, though some features of the Site may not function properly as a result.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes stated above, or as required by law. Once no longer needed, your data will be securely deleted or anonymised.
8. Your Rights Under PDPA
As a data subject under Malaysian law, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Withdraw consent to receiving marketing communications at any time
- Request deletion of your personal data (subject to legal obligations)
To exercise any of these rights, please contact us using the details in Section 10.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: WhatsApp: +6017-730 9353